SHIPPING & RETURNS
Upon receipt of your order, delivery within Germany will be made in 1 – 2 business days. Deliveries to the EU take 4 – 7 days.
The parcel shipping via DHL
Germany: 4,95 € (from 30 € order value free of charge)
EU: from 12,00 €
With us you have a right of return for 14 days. You can return us received items in original packaging. If you have already unpacked the items, the return is excluded, because they are hygiene items, which are excluded from exchange.
Return shipping is not free and must be paid by you. Should you post your package freight collect with “postage paid by recipient”, the package will not be accepted by us and you will also not be entitled to a refund of the purchase price.
Our return shipping address is:
DK medical GmbH
c/o Heinen Logistik Service GmbH
Upper Kaiserswerther Street 36
Please download the return form here and enclose it with your return:
After we receive and review your claim/return, we will refund your money within a few days.